📦 Intent Categories

❓ 1. Question

Definition

An intent to request information (status, availability, procedure, etc.).

Important

Must be informational — not emotional.

Don’t confuse with rhetorical questions (e.g., “How much longer?!”).

Common traits

• Uses modal verbs (“can I”, “how do I...”)
• Expects a concrete answer

Examples

• “Are you open on weekends?”
• “How do I get a refund for a late delivery?”

Decision Flow

• Does it look like a question? → Yes → Continue
• Is the goal to get factual info? → Yes → question
• Is there implied confusion/need to understand? → Yes → question